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Terms and Conditions The owners of the property shall let the said property for a period of seven / fourteen days to .... ............ /and ............... ..........of ................................. ............................................................................................. The period of the holiday letting shall commence on or after 3.30pm of the first day and shall end on or before 10.30am of the last day. The price in sterling to be paid in stages:- 1. The deposit is due on signing this contract and returning with said contract. The contract commences once the deposit has become cleared funds. This deposit is non returnable. 2. The remainder plus a security deposit of £150 are due four weeks before the start of the holiday (securtiy deposit for Villa Vouno Thea is £250) Please state Names and if under 16, age, of the party staying at the said property:- 1................................ 2................................ 3................................ 4................................ 5................................ 6............................... Telephone number you will be using when renting the property........................................... Signature of the party leader............................................................... Date................
Terms and Conditions
The owners shall use all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the property, however we cannot accept any liability whatsoever for any problems that occur while guests occupy the property. All information has been provided in good faith.
The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. By making a booking you warrant that you are at least 18 years of age, must be authorised by all persons named on your Holiday Confirmation to make the booking, including those added later and that you have read these Terms and Conditions and agree to comply with them and consents to our processing personal information about you and the other members of your party. All correspondence and documents are sent to the party leader who is responsible to us for all payments on the booking, for ensuring that party members are kept informed of booking details.
A contract between you and the owners will come into existence when the booking deposit becomes cleared funds (or full payment if within 4 weeks of departure). We do not automatically remind you that payment is due. Failure to pay the full holiday cost when due may result in our treating the booking as cancelled by you. We reserve the right to treat a dishonoured cheque as a cancellation of booking, or apply an administration charge.
PRICES
Prices quoted are inclusive of water & electricity, linen and towels for use in the villa, unless otherwise stated, they are based on normal consumption (electricity 8kw per day), excessive use of any of these services may incur an additional charge which may be collected locally by the appointed representative or deducted from the security deposit. If bed linen is changed more than once a week, you should expect to be charged every time it is changed more than once a week. If you wish to have a welcome food pack on arrival, please pay for it at the time of booking, it is an optional extra.
ARRIVAL & DEPARTURE
Should you arrive at your property before 3.30 pm on the day of arrival the property may not have been cleaned and you should make allowances for this. We request that on the day of departure you leave by 10.30 am to enable cleaning to be completed prior to the arrival of new guests. On departure, clients are expected to remove all their personal items including all foodstuffs, empty fridges/freezers, empty all bins, empty dishwashers if present , flush toilets, wash up and put away all used kitchen equipment, and return all items to their original positions. Please ensure all windows and doors are closed and locked, every air conditioning unit is turned off and the keys are returned to the key safe and the door is properly closed with the combination scrambled.
THE HOLIDAY ACCOMODATION
This is reserved exclusively for the number of people stated on the booking confirmation and no other persons are permitted to stay there unless this has been prior agreed with us in writing and paid for.
Should you or any member of your party cause any breakages, loss or damage to the property or any item in it, the repair, replacement or reinstatement cost will be deducted from the security / damage / breakage deposit. Where you request in advance and in writing, we will do our best to meet any special requests and provide any additional services requested, but no guarantee is given, there may be an extra charge.
CONDITIONS ABROAD
In Cyprus, customs, habits and lifestyles may be different. You may find domestic, farm and wild animals in the vicinity and associated noise, smell and droppings. Insects (including stinging/biting insects), spiders and rodents do find their way into properties. These are local prevailing conditions totally outside our control for which we cannot accept any liability. Cuts in water and electricity supplies may occur at any time without warning. We cannot be held responsible for technical problems with the property/facilities or technical/chemical problems with jacuzzi, or any problems with any electrical appliance as a result of interruption to the electricity supply. Jacuzzi and garden do have to be maintained and this may occur during your stay. Notice of fetes, festivals and local celebrations or events is not automatically given and may result in increased levels of traffic and subsequent noise. We cannot be held responsible for any seasonal increase in traffic levels, noise or disturbance. Building or road works may take place in the vicinity of the property. We cannot accept responsibility for noise or disruption caused by any of these events.
CHANGES & CANCELLATIONS
If you wish to change your holiday or holiday arrangements, we will do our best to help but you must first send us a written request to do so.
If you are prevented from travelling, you may transfer a booking to someone else providing: a. You have signed a letter authorizing us to make the transfer. b. The person you transfer your booking to must comply with all terms of the existing booking. c. That person must confirm to us that they accept the transfer and the terms of our Booking Conditions. d. We will charge a fee of £40.00 per booking to cover the costs of processing your transfer and this will be added to the new Confirmation Invoice issued to that person. e. You will remain responsible for the payment of any balance on that new invoice should that person fail to pay it. f. If possible we will arrange another date for the holiday but it may incur an extra cost.
If you cancel your holiday or if you or any member of your party wishes to cancel the booking or part of it, you must tell us in writing by recorded delivery or fax and sign it as the party leader. Cancellation will become effective from the date we received it in writing at our office. All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total holiday price. When cancellation notification is received Period before scheduled arrival date, Cancellation charge as a % of total holiday cost More than 28 days 25% 28 to 14 days 75% 14 days or less 100%
If we change or cancel your holiday.
Occasionally, changes have to be made and errors corrected both before and after bookings have been confirmed and confirmed bookings cancelled. Whilst changes and cancellations are always avoided where possible, we must reserve the right to do so.
Most changes are minor however occasionally we have to make a major change. Major changes include the following when made before departure to your resort, or your accommodation. We reserve the right to make any necessary alteration to your travel arrangements in a force majeure situation. If we have to make a major change or cancel your booking, we will tell you as soon as possible, and you then have the following options:
a. accepting the changed arrangements as offered by us. or b. accepting a replacement property from us of equivalent or closely similar standard and price, if one is available, or c. cancelling, in which case you will receive a full and quick refund of all monies you have paid to us. You must tell us which option you wish to take within 7 days of our offer of the alternative accommodation. If you do not, we will book the replacement property for you.
FORCE MAJURE
We will not pay compensation: a. Where the changes are due to war or threat of war, riots, civil strike, terrorist activity, industrial disputes, natural disasters, fire, epidemics, health risks, technical problems to transport beyond our control or that of our suppliers, closure or congestion of airports, stations or ports, cancellations or changes of schedules by carriers ceasing to operate, severe weather conditions and similar events outside our control; b. No compensation will be payable where cancellation results from your failure to make all payments due in full and on time;
COMPLAINTS
If you have a complaint:
a. If you have a justifiable complaint concerning your holiday accommodation, then you must first try to resolve it with our representative. b. You must give us the opportunity to try to resolve any problems or complaints you may have whilst you are at the property. Please ensure you leave a telephone number and a time for us to contact you. If your telephone phone is a mobile, ensure it is switched on. We may need time to make arrangements. Owners/key holders, maintenance and repair people must be given access to the property if you have a problem. You must agree to meet with the owner/key holder directly to discuss any situation which may arise. c. You must not independently move to other accommodation without first allowing us the opportunity to assist you in resolving your complaint or problem. If you do so or you refuse reasonable rectification, you may prejudice your rights to compensation or repayment. d. You must also formally confirm your complaint in writing to us within 7 days of the end of your holiday. e. We will deal with all observations and/or comments received in writing. f. We cannot accept liability in respect of any claims which are not notified entirely in accordance with this paragraph.
INSURANCE
We consider travel insurance to be so essential that it is a condition of booking that you arranged your own comprehensive insurance cover, which includes cover for accidental damage and personal liability. We reserve the right to request proof of your insurance at any time. We accept no liability for the consequences of your travelling without adequate travel insurance. Please read your policy details carefully, it is up to you to ensure that the insurance cover you take is adequate for your needs.
DAMAGES & DAMAGE DEPOSIT
A refundable ‘damage’ deposit of £250.00 for the Villa Vouno Theaor £150 for Villa Cresta and Kate's Apartment must be paid four weeks before you stay in the property. This refundable damage/breakage/loss/security deposit will be repaid to the leader name on the booking within two weeks of your departure from the property, providing there have been no reported breakages or damage to the material structure of the property or that the property has been left excessively dirty and that the keys have been returned to the key safe. We reserve the right to retain the damage deposit (either in part or full) to cover any such damage/breakage/loss during your stay, including supplements for any additional guests previously unnotified. If there are any extra handling or bank charges, we reserve the right to deduct them from the security deposit(bond).
Within 24 hours of your arrival at the property you should advise us or our representative, of any faults or damage/breakage/loss found, otherwise it will be presumed that the damage/breakage/loss was caused by yourselves and a charge will be made. Any damage caused by yourselves or a third party invited by you to the accommodation shall be your liability. Liability under this clause shall be the cost of replacement, repair or reinstatement, which will be deducted from the damage deposit. Should the amount of breakage/damage /loss exceed the amount of the damage deposit taken, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised.
The appointed local representative will check the property after your departure and will advise us of any damage/breakage/loss. The owner reserves the right to pursue you for recompense for any or all damages/breakage/loss caused which exceeds the retained value of the damage deposit.
Errors and Omissions
Occasionally errors occur so therefore you must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
OUR LIABILITY
Although we do not control the day-to-day operations of our suppliers, we accept responsibility for the acts and omissions of our employees, subcontractors and local agents acting in the course of their employment if facilities or services which form part of the holiday which we have promised to provide are defective. However, in some countries, local standards will not be the same as in the UK and it is not always within our control to impose our own standards there. We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our agents, suppliers or sub-contractors acting in the course of their employment, and the incident is reported to the supplier and to us in resort and you write to us within one month of your return from holiday. In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffered did not result from any breach of your contract or fault of ourselves or for any losses, expenses or other sum you have suffered related to any business. Please note we cannot accept responsibility for any services which do not form part of your contract.
The promises we make to you about the services we have agreed to provide or arrange as part of your contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question have been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
BEHAVIOUR
Under no circumstances must any item(s) for use inside the property, be moved outside.
As in England, the cost of electricity is rising in Cyprus the cost of any air-conditioning is included in the property price, please only use the units whilst you are in the property, with all windows and doors kept closed. Under no circumstances must the air conditioning units be left on continuously whilst the property is unoccupied or with windows and doors open. If you wish to have the air con without the timers, it is an extra £15 per night per Air con unit, payable in advance or if necessary locally for labour and cost. Your obligations
You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition. You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. You agree to take all necessary steps to safeguard your personal property while at the Property. You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property.
Local communities expect certain standards of behavior - you and your party are required to observe them. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances we have the right to terminate arrangements made on your behalf in which case our responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse us for any expenses whatsoever it incurs as a result of your behavior.
TRAVEL DOCUMENTS
You are responsible for your party’s passports, insurance documents, inoculations etc. For British citizens, a full ten-year British passport (but no visa) is required. Requirements may change and you must check the up-to-date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most post offices. For European holidays you should obtain an European Health Insurance Card (E.H.I.C) prior to departure. If you or any member of your party is not a British citizen or holds a non-British passport, you must check the passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
DATA PROTECTION & PRIVACY STATEMENT In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. If we need any other personal details, we will tell you before we obtain them from you. We promise to keep all personal details you give us in connection with your booking confidential.
OTHER CONDITIONS Transport from and to the airport is not included or provided with the rental price.
If there is a gap in the change-over rental period, guests may be able to have a late checkout as an optional extra but this must be prearranged with us and paid for in advance.
If booking is for more than a week there will be a weekly towel and linen changed. Additional cleaning can be arranged as an optional extra.
No pets are allowed. Law and Jurisdiction
This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
NOTICES
The property owner or his representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. We have compiled the information accurately as possible. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The holidaymaker must accept that minor differences between text/photograph/illustrations on the website and the actual property may arise. We cannot accept responsibility should the property not conform to the holidaymaker’s standards. If a facility is particularly important to you, please check with us prior to your booking. DATED: 02 july 2008updated April2014 |
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